| Step 1 |
Incoming RMA/ Repair is Verified & Documented |
- Visual Incoming Inspection
- Determine if RMA or warrantee report
- Disposition is determined
- Verify serial No & P/N match from cust.
|
- Ener RMA details into RMA database
- Verify ECN/ECO/Deviation
- Add tracking labels
|
| Step 2 |
Receiving Personnel Open RMA Work Order |
- RMA/Repair work order traveler is issued to repair center
|
- RMA traveler to accompany RMA UNIT (s) through rework and repair process
|
| Step 3 |
Test Department |
- Run normal test procedure & verify test results
- Test Deparment verifies extent of repair
|
- Detemine root cause and corrective action
- Test department performs repair
|
| Step 4 |
Repair Units (s) |
- ICT test for PCBA if required
|
- Functional test/burn in
- Mechanical requirement
|
| Step 5 |
Final Inspection |
- QA inspection, sign-off
- Verify shipping requirements
|
- Visually Inspected
- Verification of workmanship standard
|
| Step 6 |
Ship Repaired Units |
- Shipping requirements are pre-determined by customer
- Shipping information is maintained & achieved in RMA database
|
- Ship to customer designated location
- Invoice
- Close RMA
|
| Step 7 |
Status Report |
- Provide periodic RMA/Repair Report to customer as requested
|
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